Privacy Policy

The Memorial Collective Inc. ("The Memorial Collective," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain and safeguard personal information through our website, communications and business activities.

This policy applies to information collected through website forms, inquiries, newsletters, event registrations, customer communications and related interactions.

Our affiliated products, services and platforms may maintain separate privacy policies applicable to their respective services.

The Memorial Collective Inc. may collect personal information including names, email addresses, telephone numbers, mailing addresses, order information, and information voluntarily provided through website forms, email, telephone calls, or text messages.

We may also collect information submitted through newsletter registrations, event registrations, partnership inquiries and membership inquiries.

This information is used to respond to inquiries, provide customer service, process orders, communicate with customers, and support our business operations.

Our website uses technologies including Google Analytics and GoHighLevel to support website functionality, analyze website activity and manage customer communications.

These technologies may collect information such as device type, browser information, website interactions, pages visited and other technical information.

Cookies and similar technologies may be used to understand how visitors interact with our website and improve the user experience.

Visitors can manage certain cookies through their browser settings. Where required by applicable law, consent will be obtained for non-essential tracking technologies.

We may use personal information to:

• Respond to inquiries and provide customer support.
• Process orders and coordinate requested services.
• Communicate regarding customer inquiries and transactions.
• Manage memberships, partnerships and event registrations.
• Administer newsletter subscriptions and consent-based communications.
• Improve website functionality and customer experience.
• Maintain business records and fulfill legal obligations.

We do not use customer-service inquiries or SMS consent as automatic authorization to send promotional marketing messages.

We may share personal information with authorized service providers where necessary to operate our business, deliver services, process orders, or facilitate communications, subject to appropriate privacy safeguards.

Service providers may include website hosting platforms, payment processors, fulfillment partners, analytics providers and customer communications platforms.

SMS Privacy Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell personal information.

We may also disclose personal information where required or permitted by applicable law.

Personal information may be processed or stored by authorized service providers located outside your province or country.

Information processed in another jurisdiction may be subject to the laws of that jurisdiction, including lawful access by government authorities.

We take reasonable steps to ensure appropriate privacy safeguards are maintained when personal information is processed on our behalf.

Where consent is required, we seek consent appropriate to the collection, use or disclosure of personal information.

Individuals may unsubscribe from marketing communications using the unsubscribe instructions provided in those communications.

Withdrawing marketing consent does not prevent us from responding to customer inquiries or providing necessary transactional or service-related communications.

Individuals may withdraw consent where permitted by applicable law, subject to legal or contractual requirements.

Customers may voluntarily initiate text message conversations with The Memorial Collective Inc. at 1-800-417-4191.

By contacting The Memorial Collective Inc. via text, you consent to receive informational text message responses in relation to your initial communication.

Message frequency varies. Message and data rates may apply.

You may opt out of receiving text SMS at any time by replying STOP or by emailing info@thememorialcollective.com.

Reply HELP for support.

Text messaging is intended for customer service and informational communications, not unsolicited marketing.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to satisfy applicable legal, accounting, contractual and regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it, subject to applicable obligations.

We maintain reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration or loss.

Safeguards are selected according to the sensitivity of the information and the nature of its use.

Although we take reasonable precautions, no electronic storage or transmission method can be guaranteed completely secure.

Individuals may request access to personal information held about them, request corrections, withdraw consent where applicable, or raise privacy concerns.

We review and respond to requests in accordance with applicable privacy laws.

Identity verification may be required before responding to certain requests.

For privacy-related requests, contact info@thememorialcollective.com.

Our website is intended for a general audience.

Where personal information relating to children is collected, appropriate consent or authorization will be obtained as required by applicable law.

We may update this Privacy Policy to reflect changes in our business practices, technologies, services or legal obligations.

The effective date displayed at the top of this page will reflect the date of the most recent approved update.

For questions regarding this Privacy Policy or how your personal information is handled, please contact:

The Memorial Collective Inc.

Email: info@thememorialcollective.com

Telephone/Text: 1-800-417-4191

Website: https://thememorialcollective.com